Scope: Focused on restaurants, convenience store/fuel station, and customer-facing retail operations.

(Wok Box, Papa John’s, The Hard Deck, Petro Canada)

Position Summary

The Retail Multi-Location Manager oversees day-to-day operations across multiple retail and restaurant locations, ensuring consistent brand standards, exceptional customer experiences, and strong financial performance. This role emphasizes team leadership, operational efficiency, and strategic growth within the retail and food service divisions.

Responsibilities

• Leadership & Team Development 
  • Lead and mentor store and restaurant managers.
  • Foster a culture of accountability and continuous improvement.
  • Conduct regular leadership meetings and performance reviews.
• Operational Oversight 
  • Ensure compliance with food safety, OH&S, and franchise standards.
  • Oversee staffing plans, scheduling, and payroll approvals.
  • Implement systems for operational consistency across sites.
• Customer Experience 
  • Champion a customer-first mindset.
  • Resolve escalated issues promptly and professionally.
• Financial Management 
  • Monitor budgets, sales, and profitability.
  • Analyze financial reports and implement corrective actions.
• Strategic Growth 
  • Support marketing initiatives and community engagement.
  • Prepare for future retail projects or expansions.

Additional Responsibilities to Include:

• Financial Acumen
  • Monitor and optimize daily, weekly, monthly, and annual budgets and inventory.
• Corporate Interface
  • Maintain strong relationships with PD Corp and franchise partners (Astec, Jiffy Lube, Papa John’s, Wok Box, Petro Can).
• Collaborative Leadership
  • Work closely with shared services teams (HR, Safety, Fleet, Finance, IT, Admin) and peer companies.
• Regulatory Compliance
  • Ensure adherence to Employment Standards, OH&S, CRA, and municipal licensing requirements.
• Mentorship & Development
  • Mentor direct reports in time management, delegation, scheduling, and people management. Create and maintain training and compensation matrices for advancement.
• Performance Planning
  • Set annual performance plans, hold monthly formal meetings, and share learnings to reduce repeat failures and develop best practices.
• Market Expansion
  • Support growth into new markets and maintain existing business relationships.
• Cash Handling & Safety Audits
  • Manage, audit, and attest cash-handling processes. Ensure compliance with corporate safety inspection and audit standards.
• Advertising & Promotions
  • Develop and implement advertising and promotional programs.
• Building Maintenance Oversight
  • Manage work orders for utilities, snow removal, painting, landscaping, janitorial, security, and proactive/preventative maintenance.
• Indigenous Employment & Succession Planning
  • Promote Indigenous employment, development, and succession planning initiatives.

Qualifications 

• Multi-site retail or restaurant management experience.
• Strong leadership and people development skills.
• Familiarity with payroll systems and operational compliance.