Our Team is filled with people who are passionate about providing an above-and-beyond experience for guests. The Hard Deck Smokehouse & Rec Room is currently on the hunt to grow its FOH leadership team. We are looking for an experienced full-time leader who can inspire the team and comes with quality customer service skills, innovative brain-power, and a can-do attitude!

KEY Responsibilities:

• Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.
• Recruit, interview, train and coach FOH staff towards individual success and operational excellence.
• Continually look for ways to improve the guest experience and enhance teamwork.
• Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team.

KEY Responsibilities:

• Responsible for executing Groups & Events within the venue, providing exceptional guest service.
• Protect and enhance the brand.
• Responsible for completing daily, weekly, and monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.
• Understand and implement appropriate disciplinary action for performance and behavioral management.
• Ensure that the facility consistently meets legislative cleanliness and safety standards, including regularly monitoring the restaurant, gaming floor, redemption, VLT gaming area, and restrooms.
• Continually look for ways to improve the guest experience and enhance teamwork.
• Strong problem-solving abilities, communication, and interpersonal skills.
• Excellent organization and time management skills.
• Ability to set priorities for self and others.
• Ability to develop and motivate staff to achieve challenging goals.
• Commitment to exceeding guest expectations.
• Ability to prioritize, organize and follow through as necessary.
• Ability to work under pressure.
• Available for weekends and close shifts.
• Pro Serve Certified.
• Reel Facts Certified.

Qualifications

• 1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.
• Post-Secondary education, in business and/or hospitality preferred.
• Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
• Experience in all aspects of customer service and people management.
• Demonstrated ability to lead a team during high volume business periods in multiple departments.
• Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
• Strong conflict resolution, negotiation, and objection handling skills.
• Ability to respond quickly in a dynamic and changing environment.
• Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.
• Proven experience in training, coaching, and mentoring supervisors and employees.
• Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests.
• Ability to effectively communicate both verbally and in writing.
• Ability to coordinate and organize meetings, exhibits, and other events.
• Proficient with Microsoft Office Suite.
• Required to work flexible hours inclusive of evenings and weekends.
• Ability to lift up to 22.5kg (50lbs)

Hours of Work

44 hours per week, overtime as required

Requirements

• ProServe
• Reel Facts
• Valid Food Handlers Certification

To apply for this position, please send your cover letter and resume by end of day September 6, 2024, to:

Human Resources
The Hard Deck Smokehouse & Rec Room Management
Or apply through Indeed

At The Hard Deck Smokehouse and Rec Room, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion. We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis Communities, Two-Spirit, Lgbtqia+ communities.

The Hard Deck is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

Job Types: Full-Time, Part-Time

Salary: Based on experience, competitive

Benefits:

• Dental Care
• Extended Health Care
• Employee Assistance Program
• Pension Matching
• Vision Care
• Schedule:

Ability to work a flexible schedule of day, afternoon, evening, and weekend shifts, as needed to meet the needs of the business.

APPLY NOW